Return and Refund Policy

Last updated: October 13, 2026

At Adatimi, we want every piece you order to earn its place in your home. If something doesn't work out, you can send it back under the terms set out below.

Return window

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • Sent back in their original packaging, with all parts, accessories, manuals, and inserts included

Your rights under Canadian law

This policy is offered in addition to your legal rights and does not limit any right or remedy available to you under Canadian federal, provincial, or territorial consumer protection laws. If an item is defective, damaged in transit, or not as described, you are entitled to a repair, replacement, or full refund at no cost to you, independent of our 30-day change-of-mind window.

Depending on where you live, you may also be entitled to cancel an online purchase, for example if your order is not delivered within 30 days of the delivery date we gave you. Where you cancel on these grounds, we will refund you in full within 15 days of receiving your cancellation notice.

How to request a return

  1. Email us at support@adatimi.com within 30 days of delivery.
  2. Include your order number, the item or items you'd like to return, and the reason for the return. If the item is faulty or damaged, please attach photos.
  3. Our team will review your request and reply with an approval and return instructions, including the address to ship to.
  4. Pack the item securely, ideally in its original box, ship it as instructed, and keep your tracking number until your refund is complete.

Returns sent without prior approval may be refused or delayed.

Where returns are sent

Adatimi works with international fulfillment and logistics partners, so approved returns may be routed to a return facility rather than to our business contact address. The correct return address is included with your return authorization. Please don't ship an item back until you have received it.

Return shipping costs

  • Faulty, damaged, or incorrect items: We cover the cost of return shipping. In some cases, we may not need the item sent back at all.
  • Change of mind: Return shipping is paid by you. This covers situations such as ordering the wrong item, a change in your décor plans, or simply no longer wanting the product.

Return shipping costs for change-of-mind returns are not refunded. Larger or heavier items can be more expensive to send back, so feel free to ask us for guidance before you ship.

Refunds

Once your return arrives and has been inspected, we'll email you to confirm whether the refund has been approved.

For approved refunds:

  • Your refund is processed within 7 business days
  • The money is returned to your original payment method

Your bank or card provider may need a few extra days to show the credit on your statement.

Exchanges

Looking for a different colour, size, or finish? The fastest option is to return the original item as described above and place a new order for the version you want.

Items that can't be returned

Unless they are faulty or not as described, the following items are not eligible for a change-of-mind return:

  • Items that have been used, assembled, installed, or washed
  • Items returned without their original packaging or with parts missing
  • Hygiene-sensitive items once removed from sealed packaging, such as pillows, bedding, bath accessories, and items that come into contact with food
  • Personalized or made-to-order items
  • Gift cards
  • Final sale or clearance items, where marked as such at the time of purchase

Partial refunds

If a returned item shows signs of use beyond what is reasonably needed to inspect it, is missing parts, or arrives in damaged packaging, we may reduce your refund to reflect the item's lower value. We will let you know the amount before your refund is processed.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or not as ordered, please email us within 48 hours of delivery with clear photos of the item, the packaging, and the shipping label. Reporting quickly helps us resolve carrier claims faster, but it does not remove your legal rights if a fault appears later. Please keep the packaging until your claim is resolved.

Cancelling an order

To cancel an order, email us within 12 hours of placing it. If your order has already shipped, it will need to go through the return process above. Any cancellation rights you have under provincial or territorial law continue to apply.

Contact information

Questions about an order, a product, or this policy? Our team is happy to help.

Email: support@adatimi.com
Contact form: Contact

Customer service hours (ET)

Monday to Friday: 9:00 AM – 5:30 PM
Saturday and Sunday: 10:00 AM – 3:00 PM

We aim to reply to every message within 24 hours.